This problem might require re-setting. The proper reset code sequence to reset DCP printers without numeric keypad should be as follows:
1. Press buttons Set, Menu, Mono Start one by one, followed by up arrow key four times. This should all be done in maximum 3 seconds.
2. Next enter maintenance mode 80 by pressing the up/down arrow key and set key to select numbers 8 and 0.
3. Press up arrow key several times to get to the Purge item
4. Now enter 2, 7, 8 and 3 using arrow/set keys to reset the counter
5. Press Stop/Exit key to go to root of maintenance mode
6. Next enter 9, 9 to exit maintenance mode
Now, for Printers with numeric pads:
Resetting purge counter on: MFC-620CN / MFC-420CN / MFC-410CN / MFC-210C and FAX-2440C:
1. Enter machine maintenance mode (on MFC-210C all four photo/copy/fax/scan lights flash in maintenance mode). One need to be careful in maintenance mode, otherwise critical settings may be inadvertently corrupted.
FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (On failing to complete the correct key sequence within two seconds, press the Stop key to try again).
For other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode.
2. Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine's log information list (function code 80).
3. Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.
4. Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.
5. Press the Stop/Exit key to return to the initial stage of the maintenance mode.
6. Press the 9 key twice to return to the standby state.
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12 years, 6 month(s) ago