dvr40 won't power up after power outage

1 ANSWERS

1. amomipais82
   

   HI,
   For all intents and purposes, your receiver is identical to the Direct TV R-10 (which is also made by RCA). There are TWO POSSIBLE SCENARIOS AND TWO POSSIBLE SOLUTIONS. PLEASE READ BOTH FIRST:
   
   Scenario #1 (Applies to 90% of situations) If this is a software issue: There are a number of software issues related to this receiver that Direct TV software engineers have been working on. If the receiver worked well before and then started running slowly unexpectedly, I would lean toward thinking that DirecTV downloaded a software patch that didn't take on your receiver. I would pull up the systems information screen and copy down all information especially the software version number and call DTV technical support to find out if you have the correct software version for your particular machine. There are a few minor difference between yours and an R-10 (like Hard Drive size and memory)which, in a rare case, might cause this problem. TiVo's use the Linux Operating System. A wrong kernel version, or software module can bog everything down. Be aware also, if they cannot fix it by resending and reauthorizing your receiver, the next step would be to do a hard restart. This is the setting in the menu "erase everything" which reformats (re-initializes the drive) You will receive a screen message which says this could take up to an hour (in some rare cases 2) The hard restart/reinitialing will erase all of your recordings and settings. If this doesn't fix the "slow" problem,(you will be able to tell after 3 or 4 days of use) Direct TV will offer to send you a replacement R-10 (which is also TiVo; you pay only the shipping of $19.95 and in some cases they waive that.

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