What is the Customer Charter of Department for Work and Pensions (DWP) direct service given in UK?

2 ANSWERS

1. Guest6561
   

   The DWP Customer Charter sets out the standards customers can expect and what their responsibilities are in return. It aims to provide a high quality and efficient service to its customers.

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2. Guest5101
   

   The Department for Work and Pensions (DWP) is the government department responsible for welfare. It works with people of working age, employers, disabled people, pensioners, families and children, providing services through a number of executive agencies and non-departmental public bodies. It is the biggest public service delivery department in the UK and serves over 20 million customers. DWP supports the government’s commitment to being transparent about public finances.
   
   The Department supports its Ministers in developing and implementing policies and strategies aimed at:
   
   • people who receive benefit
   
   • people who need help to get work
   
   • disabled people
   
   • older people
   
   • people who get the State Pension.
   
   The Department supports the government’s commitment to being open about how the public sector is organized and how tax payer’s money is spent. DWP operates through two main customer delivery businesses, Jobcentre Plus and the Pension, Disability and Careers Service.
   
   DWP delivers its customer services through three operational organizations. These are:
   
   • The Pension Service
   
   • Disability and Careers Service
   
   • Jobcentre Plus
   
   Each of DWP businesses has its own complaints procedure. To complain about one of DWP businesses, use the links in the Complaining about the service you received from DWP section you must follow the link to get complete detail about it: dwp.gov.uk/contact-us/complaints-and-appeals/

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